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COVID-19 Academic Affairs FAQs and Resources

Welcome to the COVID-19 Academic Affairs FAQs and Resources hub with links to important updates, FAQs, and other resources for UC San Diego Faculty and Academic Appointees. Given the rapid spread of the 2019 Novel Coronavirus (COVID-19), UC San Diego needs to be prepared should students, staff, and faculty on our campus be ill or under quarantine in the coming weeks and months. See below for guidance on preserving educational and business continuity at UC San Diego. For up to the moment updates from the university regarding COVID-19 from campus leadership, please sign up for Triton Alerts or also consult Novel Coronavirus (COVID-19) Information for the UC San Diego Community

Access to Free or Discounted Software and Internet Services During COVID-19 Period

See the list of corporate resources below that are available for students and faculty to help improve their internet connectivity at home and support a quality virtual learning environment. If you have no other means of obtaining connectivity,  fill out this request form. Someone from ITS will contact you as soon as a hotspot is available.

  • Adobe Creative Cloud:
    • As a result of the campus closure, access to Adobe Creative Cloud in labs and classrooms is not available. Adobe is providing temporary at-home access for impacted students, staff, and faculty, so that they can continue their work remotely. Follow the instructions to enable access to Creative Cloud Desktop Apps on your personal device. Adobe's current end-date for this program is May 31, but that may be extended.
  • Altice USA:
    • Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within the service area for households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access.
  • AT&T:
    • Unlimited Home Internet data: All AT&T consumer home Internet wireline and Fixed Wireless Internet customers can use unlimited internet data.
    • World Connect Advantage: Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit.
  • Charter/ Spectrum
    • Charter will offer free Spectrum broadband and WiFi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Installation fees will be waived for new student households.
    • Charter will continue to offer Spectrum Internet Assist, high speed broadband program to eligible low-income households delivering speeds of 30 Mbps.
    • Charter will open its Wi-Fi hotspots across our footprint for public use.
  • Comcast:
    • Free Xfiniti WiFi hotspots, unlimited data for 60 days, no disconnects for late fees, free internet essentials, free educational collections 
  • Cox: Cox is offering the following over the next 60 days, through May 15:
    • A $19.99 offer for new Starter internet customers with a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications to help low income and those impacted from Coronavirus challenges, like seniors and college students.
    • Eliminating data usage overages beginning today to meet the higher bandwidth demands. Customers with a 500 GB or Unlimited data usage add-on plan will receive credits.
  • Sprint:
    • Waiving all activation and upgrade fees, free next day shipping,
    • T-Mobile partners with multiple spectrum holders to light up additional 600 MHz spectrum for the next 60 days, expanding network capacity
    • Sprint customers to get expanded roaming access to the T-Mobile network.
    • Unlimited data for metered plans, and free hotspot. 
  • T-Mobile
    • Follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

Campus and UC Notices about the Coronavirus (COVID-19)

Campus Requirements and Recommendations in Support of Educational Continuity

Visit Campus Requirements and Recommendations in Support of Educational Continuity for updates from campus leadership regarding current and future University requirements and recommendations.

ETS - Education Continuity Teaching Tools and Resources

Visit Education Continuity Tools and Resources on the Ed Tech site for guides, tips, and tools for faculty to lessen the impact of COVID-19 illness-related disruptions.

Extension of the Probationary Period and Academic Deferral Toolkit

In light of the COVID-19 crisis and the potential impact on academics’ scholarly and creative work during the Spring quarter, on March 24, 2020, Chancellor Khosla and EVC Simmons, in consultation with the UC San Diego Academic Senate, announced that that, effective immediately, appointees with a probationary period could receive automatic extensions to their probationary periods due to the pandemic. See the Probationary Period Extension and Academic Deferral Toolkit vetted by CAP and the Academic Senate for eligibility guidelines and procedural guidance.

FAQ on Academic Recruitment

The Executive Vice Chancellor- Academic Affairs has called for departments to use a remote interview process for all candidates using teleconferencing options such as Zoom. Virtual interviewing means moving interviews and presentations to video.  Click here to see the complete list of resources.

FAQ on Educational Continuity

Visit the FAQ on Educational Continuity for answers for faculty and academic appointees regarding specific, non-technical questions about how we can preserve our educational mission.

FAQ on Leave and Remote Work Provisions

Visit the FAQ on Leave and Remote Work Provisions for information related to COVID-19 for Faculty and Academic Appointees.

Helpful Internal Links and General Novel Coronavirus (COVID-19) Information for the UC San Diego Community

International Faculty and Scholars Office Updates and Notices

For news and updates related to visas and international scholars, visit IFSO Coronavirus News and Updates.  Also, subscribe to the listserv for International Faculty & Scholars for up to the moment news.

On the IFSO website, Notices of Intent to Hire H1-B Employees are posted on an electronic bulletin board and will be posted on or within 30 days before the date the labor condition application is filed; these shall be available to the affected employees for a total of 10 days.    


Our Principles of Community in the Online Classroom 

Our goal is to deliver the best educational experience possible, even under these challenging conditions. Observing our Principles of Community in the virtual environment will help us create and maintain a positive and vibrant online learning community. Recognize and take into consideration that our richly diverse cultures and life experiences will influence our online engagement. Treat each other with respect and the dignity we all deserve. If you witness or experience online behavior that constitutes harassment or discrimination, remember to report it to the Office for the Prevention of Harassment & Discrimination (OPHD).

Pre-Approval for Essential Travel to Countries Designated with CDC Level 2 or Higher Health Notices

Faculty planning essential travel to countries with CDC Level 2 or higher Health Notices must gain pre-approval for this travel.  Further, all prior academic leave approvals for upcoming trips to these countries are rescinded, pending receipt of pre-approval via this process. 

For information about initiating a request, visit the APS Pre-Approval Process for Essential Travel page.

Privacy Guidelines for Remote Instruction

As UC San Diego modifies the ways in which we conduct business and interactions move online during this pandemic, please be mindful that general privacy requirements remain intact. Visit COVID-19 and Privacy for details about privacy guidelines related to remote course instruction, online exams, videoconferencing, and more.

Remote Instruction Accommodations for Students with Disabilities

Like in-person classes, online courses are required to provide reasonable accommodations to students with disabilities. All course content for Spring 2020 must be provided in accessible formats. The Office for Students with Disabilities (OSD) is working with numerous departments, divisions, and units to communicate information regarding accommodations for students with disabilities for Spring Quarter 2020. 

Please visit the OSD COVID-19 website for details, including Information for Faculty and Information for Students. Be sure to check back regularly for the latest OSD updates related to remote instruction. 

Students or faculty who have specific questions or concerns about accommodations should contact for assistance.  

Student Referral Resources

When asked for referrals by students, faculty should direct students to the larger, university COVID-19 Student Affairs Resources and Information hub. Please note: the Office for Students with Disabilities also has a dedicated OSD COVID-19 Information Page.

Please see below for a brief FAQ about resources for students: 

Q:  Where should I refer students with questions about computer access during Spring Quarter?

A:  Here are helpful links you may provide:

Computer and Laptop Stations at the Library

ETS Computer Lab Look Up by Lab Features

Instructional Computing: Labs & Remote Access

Q: Where can students go for assistance with remote learning?

A: It's best to direct them to COVID-19 Student Affairs Resources and Information, which is continuously updated with new resources.   

Q: Where can students learn about the approved extension to Spring 2020 P/NP grading options?

A: Please see this communication to students from the Academic Senate about the Spring 2020 P/NP extension.  

Q: Where can I direct students for information about campus plans for Fall Quarter 2020?

A: VCSA has posted a Fall 2020 FAQ for students

Q:  How can I refer students who are in personal or emotional distress to appropriate resources?

A:  Consult this informational guide from the VC Student Affairs.

Q: Is there a dedicated COVID-19 related financial aid and scholarship information page I can refer students to if they must change their enrollments?

A: Yes. Send them here.


Work/Life Resources During COVID-19 Social Distancing

Visit Work/Life Resources During COVID-19 Social Distancing for a new page for faculty and academic appointees with links to internal and external work/life and mental health resources, virtual entertainment, and more.